Refund and Return Policy
At Shandong Xinpeng Steel, we are committed to delivering high-quality products and excellent customer service. If you are not satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully below:
1. Return Policy
- Eligibility for Returns: Products may be returned within 14 days of receipt, provided they are unused, undamaged, and in their original packaging. You will need to provide proof of purchase, such as an order number and invoice.
- Return Process: To initiate a return, please contact our customer service team with your order number and a brief description of the reason for the return. If the return is approved, we will provide you with the return address and any necessary instructions.
- Return Shipping Fees: If the return is due to product defects or incorrect items sent, we will cover the return shipping costs. However, if the return is due to a customer error (e.g., incorrect order or no longer needed), the customer will be responsible for return shipping fees.
2. Refund Policy
- Eligibility for Refunds: Refunds are available if the product is defective, damaged, or does not match the item ordered. Refund requests must be submitted within 14 days of receiving the product.
- Refund Process: To request a refund, please contact our customer service team via email or phone. We will verify the issue and process the refund based on the method of payment used for the purchase.
- Refund Method: Refunds will be issued through the original payment method. If the original payment method is unavailable, we will work with you to arrange an alternative refund method.
3. Damaged or Lost Products
- Damaged Products: If the product is damaged during shipping, please contact our customer service team immediately with photos of the damaged goods. We will arrange either a replacement or a refund.
- Lost Products: If your order does not arrive, please contact us within 7 days of the expected delivery date. We will assist in tracking the package and resolving the issue with the shipping carrier.
4. Exceptions
- Custom Orders: Custom-made products are not eligible for return or refund unless there is a defect in the product.
- Used Products: Once a product has been used or installed, it is no longer eligible for return unless it is defective.
5. How to Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, or if you need assistance with a return or refund, please contact us at:
- Phone: +86 15020642375
- Email:sales@cnsssheet.com
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays)
We value your business and aim to ensure your satisfaction with every purchase. Thank you for choosing Shandong Xinpeng Steel.
